Send Us Your Lighter For Repair

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You MUST include the following information:
- Your Full Name
- Your complete Email Address – This is how we will send your estimate.
- Your complete mailing address (for the return of your lighter and to receive your estimate if you do not have email).
Please supply your information accurately and write neatly!
For Warranty Repairs: Please be sure to enclose a copy of your sales receipt, invoice, or other proof of purchase if your lighter is still within the warranty period. All manufactures will require this to approve your warranty repair. Sorry – there are no exceptions to this rule (it was not set by us). Please note that excessive wear and tear, evidence of improper use, or excessive dirt and corrosion can void your warranty at our discretion.

Use whatever shipping method/company you prefer, however, we HIGHLY recommend that you insure the package.
For expensive lighters, you may also wish to obtain a proof of delivery if necessary.
Once we receive the lighter, we will send you an email with the repair estimate usually within 48-72 hours of receipt. If you have not included an email address then we will send your estimate via regular mail. We do not call with estimates.
Check your “spam” or “junk” email folder after a few days to see if our estimate got caught there.

Repair turnaround times are usually 2-3 weeks from the date of payment made on your repair. Around the holiday season, this repair time increases to 4-6 weeks (November through January).
All lighters are shipped back via UPS, FedEx or USPS insured at our discretion
All our repairs offer a 90-day warranty with the exception of Alfred Dunhill lighters, S.T. Dupont and IM Corona, which all carry a 1-year warranty after repair.

Please remember that we cannot repair Colibri Butane Lighters. There are no parts available.