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How to send us a lighter for repair – PLEASE READ CAREFULLY:
Step 1 – Pack the lighter securely with extra packing material (foam, plastic bubbles, newspaper, etc…) in a small box.
Step 2 –
- You MUST include the following information:
- Your Full Name
- Your complete Email Address – This is how we will send your estimate.
- Your complete mailing address (for the return of your lighter and to receive your estimate if you do not have email).
- Please supply your information accurately and write neatly!
- For Warranty Repairs: Please be sure to enclose a copy of your sales receipt, invoice, or other proof of purchase if your lighter is still within the warranty period. All manufactures will require this to approve your warranty repair. Sorry – there are no exceptions to this rule (it was not set by us). Please note that excessive wear and tear, evidence of improper use, or excessive dirt and corrosion can void your warranty at our discretion.
Step 3 – Send the lighters to:
ARS Sales & Service, 3450 Asheville Hwy., Hendersonville, NC 28791
- Use whatever shipping method/company you prefer, however, we HIGHLY recommend that you insure the package.
- For expensive lighters, you may also wish to obtain a proof of delivery if necessary.
- Once we receive the lighter, we will send you an email with the repair estimate usually within 48-72 hours of receipt. If you have not included an email address then we will send your estimate via regular mail. We do not call with estimates.
- Check your “spam” or “junk” email folder after a few days to see if our estimate got caught there.
- Repair turnaround times are usually 2-3 weeks from the date of payment made on your repair. Around the holiday season, this repair time increases to 4-6 weeks (November through January).
- All lighters are shipped back via UPS, FedEx or USPS insured at our discretion
- All our repairs offer a 90-day warranty with the exception of Alfred Dunhill lighters, S.T. Dupont and IM Corona, which all carry a 1-year warranty after repair.
Please remember that we cannot repair Colibri Butane Lighters. There are no parts available.
Want to see some Frequently Asked Questions about lighter repair?