We ship orders five days per week, Monday through Friday via USPS, or UPS. Most orders that are placed by 2:00pm, EST during our regular shipping days, will ship out the same day. Any orders containing butane gas cannot ship via AIR shipping options. Repairs usually ship within 2-3 weeks from the date of payment for the repair. These repair times can change throughout the year during busier and holiday seasons.
All returns must be made within 10 days of your original receipt of your order. Returns must include the original product in unused condition along with all original paperwork, box, and packaging. Without these items we cannot resell the item as new.
Refunds will be made within 24 hours of receiving your return (business days). The original shipping charge that we incurred for the shipment of your package is not refundable. Occasionally we may charge a $10 restocking fee for some returns.
All lighters shipped to any consumer will be sent signature required. Unfortunately there is no exceptions to this rule as it is the only way we can ensure delivery of your lighter (new or repaired). Please be sure to provide a shipping address that has a recipient who can sign for your package.