We just wanted to make it official that despite the ongoing shelter-in-place regulations here in North Carolina, we ARE once again accepting repairs at our regular address (see “send us your lighter for repair“). We moved some things around, made other arrangements, streamlined some procedures and cut some fat in order to make this happen.
We would like everyone to know that in no way are we breaking any rules, nor have we furloughed, laid-off, or put any employees in any sort of risky positions with relation to the Coronavirus. Our sanitary and social distancing protocols are well in place and working well. All lighters and packaging are kept individually sealed and separated until time of shipment and the last thing done before a lighter ships back to you is a final sanitization involving alcohol.
Please note that we are expecting a great deal of packages to arrive now and this may delay the repair times a little bit. Currently we are working at 3-4 weeks repair time from the date of payment of your invoice. This may increase as the next few weeks pass (as of this writing, 4/27/20).
We continue to look forward to servicing our customers and taking great care of your lighters.