With the shelter in place orders in effect here in North Carolina, we want to give you all an update and answer some additional questions that have been coming in day to day.
We are asking that you please hold off on sending your lighter repairs to us at this time. Once the SIP orders have been lifted, we will alert you on our homepage that we are once again accepting new repairs. For those of you who had already sent lighters off to us for repair and paid the invoice in full BEFORE the SIP order took effect, your repairs have either shipped or are being shipped back to you next week (the week of 4/5/20).
Those of you who paid your invoices AFTER the SIP order, those repairs are being held until the order has been lifted and normal business can resume once again. Once this occurs, you can expect a 4-6 week turnaround time for your lighter to ship back to you.
If you are looking to place an order on the website for any of the lighters or accessories that we have for sale, those orders are shipping out day to day with no delays. Please keep in mind that the USPS, UPS and FedEx are all facing delays, so your shipment may take a day or two longer than expected to arrive to your delivery address.